The cancellation/return period is 14 days from when you or a third party appointed by you who is not the carrier has taken possession of the goods.
We will refund or exchange purchased article within 14 days of receipt, provided that:
* the product is still in excellent condition, not worn and with all attached price and product information tags, seal with stamp of trade company;
* returned accompanying documents, such as certificates of origin, certificates of precious stones;
* returned brand name packaging (example, brand name jewellery box).
Please send the articles as a registered letter or as a “parcel with return receipt” (incl. tracking number) to the following address and keep the dispatch receipts for any potential queries. The direct costs for returning the goods are borne by you. WWW.JEWELLERY.LV (Streiča Ltd.) is unable to assume liability for any damage, loss or theft during transport.
E-Commerce / Returns
Stacijas iela 9
Valmiera, LV 4201
Please note that articles must be completely returned to us with their original packaging to ensure they are adequately protected in transit. Brand name packaging should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. Jewelery have to be wrapped in a plastic film or soft paper so that transportation does not cause damage (eg., scratches).
For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. Please note that postal returns can take several days and that we require a certain amount of time to process returns.
Furthermore, we would like to point out that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.